Home from Home

Privacy & Dignity

We recognise the changes service-users face when moving into a care home. To minimise the impact of those changes we will promote the philosophy of a ‘home from home’ environment.

We will endeavour to retain as much privacy, dignity and freedom of choice as possible by:

  • Helping service users to personalise and furnish their rooms as they wish
  • Providing a secure place for their valuables or supervise their possessions in the event of them being unable to themselves
  • Giving all residents the opportunity to have privacy when receiving visitors, making telephone calls, or opening and receiving mail
  • Ensuring that all team members understand the importance of knocking on doors before entering any occupied room
  • Making sure that residents receive personal care in their own rooms wherever possible
  • By enabling residents to rise in the mornings whenever they are ready and not allowing time constraints to dominate individual wishes
  • Respecting the confidentiality and security of residents records and information
  • Treating each resident as an individual and a respected member of the family circle
  • Assisting residents to maintain their dignity through their personal appearance and behaviour
  • Helping residents to overcome any shortcomings they may experience through age or disability


We recognise the importance for all residents to retain their independence and the problems that group living can give. We will encourage residents to act and think as an individual by:

  • Maximising the opportunities for residents to self care
  • Helping residents to take reasonable and fully assessed risks
  • Ensuring residents maintain links with society outside the home, enjoying shopping walks, church services, and visits to cafes and pubs
  • Helping residents gain access to outside agencies for care or social purposes
  • Giving all residents the opportunity to contribute to the records of their own care and express their own views on the care through residents meetings and individual talks. Where this is not practical relatives are encouraged to join care review meetings regularly to have their say

Freedom of Choice

We recognise that every resident should have the opportunity to choose a home, which will meet their needs and can offer the care they require.

They should be given the opportunity to exercise their right of choice in all aspects of daily living. To facilitate that choice we will:

  • Provide service-users and families with a questionnaire relating to their perception of the quality of care service being delivered
  • Provide comprehensive information on the home and the quality of service and care available in an easy read format
  • Provide each resident with a contract or a statement of terms & conditions of residency and will also supply an easy read version of this too